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IST Programme Key Action II - Workprogramme 1999

A total of eleven Action Lines have been identified as priorities for Calls for Proposals in 1999. They form a coherent set from the point of view of basic technology development and application. Work in one Action Line can feed into or build upon work in another, and larger projects can address work in several Action Lines.

Action Line Descriptions

II.1 RTD Spanning Key Action II

II.1.1 New perspectives for work and business

Objective: To develop, quantify and demonstrate evolution scenarios and the potential social and economic impacts of new technologies and services on work and business in the next decade. Work should actively engage socio-economic research on the barriers faced by companies. It should be based on benchmarking, econometric models, new statistical indicators and technology foresight, to guide RTD and inform policy development. It should involve socio-economic research in the technology projects to aid in technology shaping and in identifying new skills requirements. Particular emphasis should be placed on identifying new opportunities for economic growth, employment, social inclusion and health and safety. Attention should also be given to entrepreneurship, equal opportunities, adaptability and to legal and policy issues related to networked organisational structures, such as virtual enterprises with respect to liability and IPR protection, in a global environment. Activities should include measures to raise public awareness and support the policy debates. This work is to be largely addressed by IST Support Measures.

II.1.2 Corporate knowledge management

Objective: To develop and demonstrate tools for representing, capturing, accumulating and transferring distributed organisational knowledge in working environments. The focus is on increasing individual and organisational adaptability and accelerating "learning from experience" in networked organisations. The focus should be on the intangible corporate knowledge about relationships and business/organisation practices as well as about more formalised skills. The goal is to research and demonstrate tools and best practice supporting the variety of work and learning cultures in the EU, specifically including younger first-time employees. The work should involve multi-disciplinary research, technology development and trials in real work situation, which should serve as showcases of best practice.

II.2 Flexible, Mobile and Remote Working Methods and Tools

II.2.1 Workplace design

Objective: To develop, integrate and evaluate innovative workplace technologies and concepts in a variety of work situations, including those involving mobility and dynamic roles, to create more effective and user-friendly work environments. The focus is on the research into integrated leading-edge technologies and tools for multi-sensory communication, information access and analysis, including for example augmented reality tools and wearables, and for individual and team creativity, giving due consideration to usability, health and safety, gender issues and the quality of working life. The work should involve multi-disciplinary research, technology development and trials in real work situations, which should serve as showcases for world-best workplace design.

II.2.2 Team work

Objective: To develop and demonstrate reference models, architectures and technologies that enable teams to work together across different, possibly mobile, locations and different time zones. These systems and services should allow sharing and managing information both in real-time and asynchronously, supported by appropriate models, simulations and analytical tools. The work is to involve the linking and integration of heterogeneous workplaces, and to support both intra-company as well as inter-organisational working.

II.2.3 Dynamic networked organisations

Objective: To develop models, and demonstrate tools and systems for dynamic networked and virtual organisations, facilitating co-operation and the inter-operation of business processes, the management of large scale and complex business operations and on-line employee consultation. The work is expected to include benchmarking and evaluation of networked organisation models and the development of tools and systems for co-operative planning and scheduling of resources. Work should address in particular the needs of European SMEs as participants in global business networks and their infrastructure requirements, and on new business development. It is expected to contribute to business-led consensus building, for example on codes of practice, the legal framework and interoperability, including in the Global Business Dialogue, and to world-best showcases of new business practice.

II.3 Management Systems for Suppliers and Consumers

II.3.1 Digital design and life-cycle management for products and services

Objective: To develop and demonstrate models, systems and tools enabling products and services to be designed and developed digitally for full life-cycle management. The focus is on digital prototyping, simulation and virtual reality support for distributed design, including requirements capture, development, production, distribution and maintenance, including upgrading. The products and services particularly envisaged are those, which, in combination, make full use of embedded intelligence, linked with external communication and information services. Work is expected to involve interaction between suppliers, products in use, and customers to maximise value, minimise overall environmental cost, and facilitate enhancement and re-use.

II.3.2 New market mediation systems

Objective: To develop innovative marketplace concepts and technologies as well as to assess various architectures and tools for virtual marketplaces and business communities. The work should include mediation systems and tools for brokerage, to enable new business models, new types of trade and trade in new types of services. The work should cover emerging technologies for billing, payment, VAT collection, interactions with administrations, negotiation and brokerage and mediation and should reflect European diversity in business organisation and networking, and in financial services including access to venture capital (notably, for SMEs).

II.3.3 Enhanced consumer-supplier relationships

Objective: To develop and demonstrate systems and services to facilitate balanced relationships between consumers / customers and a range of suppliers of goods and services. The focus is on: empowering them as partners in the life-cycle management of goods and services, to facilitate maintenance, repair (particularly under guarantees), trading, customer feedback and personalisation; the management of personal information and preferences (in accordance with the EU data protection legislation), including enhanced consumer influence on the provision of product and service information to them; and consumer protection, including advice and redress services. The work should contribute to an effective consensus on interoperability, enabling consumers to use the tools in all Member States with a wide range of suppliers, and on regulation, especially self-regulation.

II.4 Information and Network Security and Other Confidence Building Technologies

II.4.1 Identification and authentication

Objective: To develop and demonstrate architectures, protocols, technologies, tools, systems and services, including the use of third-party services, allowing for a diversity of approaches to trust management, to allow identification and authentication of individuals and services and items of equipment in inter-business, retail and personal relationships, and to prevent unauthorised collection, recording and disclosure of data. Work is expected to enable equitable multi-role personal identification with adequate privacy-enhancing features under an individual's control. Emphasis is placed on achieving international compatibility and interoperability, scalability and reconfigurability, to enable increased, flexible trans-border work, trade and collaboration.

II.4.2 Secure electronic financial transactions

Objective: To develop and demonstrate interoperable systems for secure electronic financial transactions, notably for use in the global marketplace and supporting the EURO, applicable in business-to-business, retail and transactions with public administrations. The work is expected to cover billing, payment, accounting and record keeping, as well as anonymous, small and micro payments. The focus is on scalability and interoperability between systems and on risk-management. The work is expected to include high-reliability and tamper-proof component development, including innovative smart-card and personal token systems.

II.4.3 Digital object transfer

Objective: To develop, validate and pilot the components, architectures, tools, systems and services to support the transfer of digital objects and their management as commercial assets. The focus is on providing best practice examples and validating business models on a large scale, which apply European strengths in innovative technologies and systems with a view to promoting widespread take-up amongst businesses. Attention should be given to global consensus on interoperable rights management systems, social, cultural, economic and legal impact assessment, and experimenting with advanced technologies for digital object rights and usage identification, including anonymity support and their integration into new business models.