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e2000 - Abstracts

Abstracts of Papers Published in the Conference Proceedings - Section 9: Applications

Section 9: Applications
OMEGA IST-1999-12088: An Open Market Energy Generation Allocation e-commerce System
L.J. Legorburu, L. Escudero
Re-Engineering the Mailer-Post Interface
J.L. Wells
E-collectivism: Emergent Opportunities for Renewal
A.-M. Greene, J. Hogan, M. Grieco
Multi-Channel Access to Parking Information and Reservation Services
B. Holtkamp, U. Schoon
A Novel Methodology for World-best Teamwork in Hospitals
J.A.V. Serrano, U.Kirchhoff
From Introvert IT Systems to Extrovert e-Services: e-Government as an enabler
for e-Citizens and e-Business - A Framework of Principles
D. Gouscos, P.P. Georgiadis, T. Sagris
NetBank
C. de Castro Lozano, C. Romero Morales, F. Cortés Gámez, N. Cortés Gámez,
Quality of Service Guarantees in the Internet in a Multi-Provider Environment
M. Maresca, N. Zingirian, P. Baglietto
All-Inclusive Digital Town and its Villages
J.R. Mendes
Managing a Flexible Telework Portfolio
S. Turnbull
The evolution from Telco to e-Telco: e-business vision of Telefónica de España
J.A. Latasa Vassallo, V. Fernandez Vidal
Simulation on demand
P. Allen, M. Addis, M. Surridge
Mobile Multimedia Solution for After-Sales Service of Agricultural Equipment (NMIS)
H. Kekäläinen, S. Linnainmaa, P. Lundqvist
Portable Assistant for Operators Networks in the Maintenance of Large Industrial Plants
J.S. Amezua, A. Ayerbe, D. Carboni, J. Kirakowski, J.L. Lopez, J. Lorente, E. Morten, A.Tossio
EBusiness for Public Services and Government On-line - Comparisons between Initiatives of eBusiness for public sector in Europe
K.-E. Andersson
Small retailing of fresh food in the e-business era
A. Marqués, K.G. Zografos, R. Ferri
A case study for XML based EDI: the Italian customs documents
P. Baglietto, M. Maresca, N. Zingirian
E-WINE
M. Bocos, C. Gascón
Distance Consulting for Small and Medium-Sized Enterprises
M. Allegra, G. Fulantelli, G. Chiazzese
Process Oriented integrated quality Management Internet Services for SMEs: PROMIS
C. Rehm-Berbenni, H. Dlaska, L. Luckner
ENScube: Enhanced European Numerical Simulation Services for Small and medium-sized enterprises
P.-H. Cros, G. Baube, T. Melin

OMEGA IST-1999-12088: An Open Market Energy Generation Allocation e-commerce System
Luis J. LEGORBURU and Laureano ESCUDERO
IBERDROLA Ingeniería y Consultoría, S.A.
Avda. de Burgos, 8B, (Edif. Génesis),E.28036 Madrid, Spain

An e-commerce tool including decision support related to energy trading and management for electricity producers is presented. The system will simulate and optimise power companies' trading-oriented operations in a deregulated energy market environment, and it will integrate these operations in an electronic commerce platform. This paper presents the current development status of the project so called OMEGA, as well as its expected functionality, performance and benefits.

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Re-Engineering the Mailer-Post Interface
John L. WELLS
IPC Technology, rue de la Fusée 100, BE 1130 Brussels, Belgium

REMPI (Re-Engineering the Mailer-Post Interface) was a 2½ year project aimed at piloting the use of electronic commerce techniques in the interface between customers and the Post. The concepts it developed are expected to provide the foundation for new customer-oriented services such as proof of acceptance, day-certain delivery and tracking and tracing of normal mail. Completed in June 2000, the project made important contributions to the development of standards for digital postage marks and for mailer-post electronic data interchange. Its eight month operational phase involved real customer use of project-designed systems for the finishing, induction, acceptance and verification of bulk and hybrid mail. These systems cooperate to provide a new form of access to, and payment for, postal services. They also provide internet-based enquiry facilities enabling customers to query the status of their mail submissions. This paper describes the project, presents its main achievements and outlines the exploitation plans of the five partners - Deutsche Post, International Post Corporation, Neopost, Pitney Bowes and Royal Mail.

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E-collectivism: Emergent Opportunities for Renewal
Anne-marie GREENE(1), John HOGAN(2) and Margaret GRIECO(3)
(1)Organisation Studies Group, Aston Business School, Aston University, Birmingham, B4 7ET, (2)The Management School, Royal Holloway College, University of London, Egham, Surrey, TW20 0EX
(3)Professor of Transport & Society, Napier University, Redwood Campus, Edinburgh, EH10 5BR

Problems of recruitment and retention of members have been the primary concern for the British trade union movement in the new millennium. However, trade unions in Britain have been slow to respond to the opportunities that new information and communication technologies (ICTs) afford for organisation and mobilisation both with and beyond sectors and workplaces. This paper explores the current usage of new technology forms and highlights how recruitment and retention characteristics are altered and rEformed by their use.

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Multi-Channel Access to Parking Information and Reservation Services
Bernhard HOLTKAMP, Uwe SCHOON
Fraunhofer Institut für Software- und Systemtechnik ISST, Dortmund
P.O Box 520130, D-44207 Dortmund

Wireless communication and Internet access are emerging technologies will form a significant part of electronic commerce. In this paper we outline the potentials of the combination of these technologies for traffic information services using parking services as an example. Real-time information on the parking situation is fed into the WITTY parking information system. The WITTY system platform makes it possible to get up to date parking information using different devices like SMS or WAP-compliant mobile phones, organisers, self-service terminals and World Wide Web.

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A Novel Methodology for World-best Teamwork in Hospitals
J Artur Vale SERRANO(1) and Uwe KIRCHHOFF(2)
(1)Universidade de Aveiro, Campus Universitário, 3810-193 Aveiro, Portugal
(2) ATB, Bremen GmbH, Wiener Str. 1, D-28359 Bremen, Germany

This paper describes the initial work done in the scope of the European project TEAM-HOS "Methodology and Tools for World-best Teamwork in Hospitals" (IST-1999-11567). The objective of the project is to develop and verify an innovative methodology, called BHP (Best Hospital Practice), and a set of tools for the analysis of the hospital's requirements to specify, design, select and implement adequate ICT (Information and Communication Technology) solutions. These solutions include, amongst others, Information Systems for treatment data, intranet based applications for co-operative work between hospital staff members and automatic distribution of electronic documents. To ensure that the methodology and associated tools achieve the specified objectives, they will be tested at the five hospitals that are participating in the project. These hospitals are placed in three different countries - Austria, Germany and Portugal - and they cover a wide range of medical fields.

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From Introvert IT Systems to Extrovert e-Services: e-Government as an enabler for e-Citizens and e-Business - A Framework of Principles
Dr. Dimitris GOUSCOS, Prof. Panagiotis GEORGIADIS and Tassos SAGRIS
General Secretariat for Information Systems, Thessalonikis & Handri 1 str.,
GR-18346, Athens, Greece

In an e-Government approach, focusing on the citizen as customer, the General Secretariat for Information Systems (GSIS) of the Greek Ministry of Finance has deployed TAXISnet, a pilot project offering VAT e-filing services directly to the general public, as a web-based extension to the TAXIS internal information system. Experience from TAXISnet development and operation has been generalised into a framework of critical success factors for deploying e-service schemes, as well as e-service-centered indicators for evaluating IT projects. GSIS has incorporated these methodogical guidelines in its overall IT and business strategy for deploying horizontal e-service schemes and promoting e-services as a catalyst for administrative convergence.

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NetBank
Nicolás CORTÉS GÁMEZ
El Pilar 31; Zip 14960, Rute, Córdoba, Spain

The base of the system NetBank is one of the modalities more interesting at the moment in the area of the electronic commerce: Home Banking or e-Bank. NetBank is a service of electronic bank which allows the user carrying out bank operations in his different accounts in a hypothetical entity created as a base for this application through the network. Among their characteristics, it is necessary to highlight:

  • Multiplatform: The client system is developed in Java, unsuring its portability among platforms.
  • Network traffic optimization: The system allowes working off-line, optimizing the access to the network. It is not a " web-banking " system.
  • Scalability: The modularity of the product makes possible its extension in new services very easily.

 

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Quality of Service Guarantees in the Internet in a Multi-Provider Environment
M. MARESCA(1), N. ZINGIRIAN(1), P. BAGLIETTO(2)
(1)DEI - University of Padova, Via Gradenigo 6A, 35131 Padova - Italy
(2)DIST - Università di Genova, Via Opera Pia 13a, 16145 Genova - Italy

The distinctive characteristic of the Internet is that it is based on a composition of networks implemented, maintained and administered by a variety of service providers that do not guarantee any service level. While many distributed applications over the Internet, for example home and leisure applications, do not require guaranteed service levels, on the contrary professional applications, for example in the areas of eCommerce, finance, health and public administration, do require guaranteed service levels, for example at the transport layer (e.g., information rate, latency and jitter), at the security layer (e.g., anti-intrusion strategy, user certification, virus protection) and at the reliability layer (e.g., failure rate, recovery time). This fact stimulates research on new frameworks and technologies to develop integrated network services over the Internet at guaranteed service levels. In this paper we propose a methodology to integrate network services (at the transport level, at the security level and at the reliability level) provided by different service providers on the Internet in such a way to guarantee minimal service levels to all the users of the integrated services. In particular we analyze a number of reference models for network service integration (Spontaneous, Progressive, Hierarchical and Composed), the composition rules upon which these models are based and a set of tools that can be used to implement these rules.

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All-Inclusive Digital Town and its Villages
José Ribeiro MENDES
Instituto Politécnico de Tomar, Quinta do Contador, 2300-313 Tomar, Portugal

To promote an all-inclusive municipality by giving access to Internet in public places and associations in town and its surrounding villages are analysed in this presentation.

  • To train a large number of users
  • To eliminate redundancies in Web site conception and building
  • To provide new, continuos health and medical care services, such as booking medical consultations and diagnosis complementary exams.

 

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Managing a Flexible Telework Portfolio
Susan TURNBULL
Arthur Andersen, 1, City Square, Leeds LS1 2AL, United Kingdom

Flexible teleworking, using information and communications technologies to find and implement two or more part-time or temporary contracts, has grown by 300% in Europe since 1997. Portfolio working is not an easy option. Working with virtual projects in virtual teams requires personal skills of netiquette, contract negotiation and autonomy. Managing flexible telework portfolios involves identifying and marketing a combination of skills, products and services and developing strategies to cope with uncertainty. This presentation focuses on some of the problems which flexible teleworkers face in managing their portfolio careers and work style.

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The evolution from Telco to e-Telco: e-business vision of Telefónica de España
Juan Antonio LATASA VASSALLO and Valentín FERNANDEZ VIDAL
Pza. del Callao 5, 28004 Madrid, Spain

E-business is primarily responsible for two important changes in the way that companies operate: first, companies are better using electronic information to optimise internal processes and create new value. Second, enhance customer channels. Telefónica de España is developing a strategy to become an e-Telco by creating working teams which implement small units of e-business projects in such a way that their deployment company-wide will transform the whole enterprise.

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Simulation on demand
Paul ALLEN, Matthew ADDIS and Mike SURRIDGE
IT Innovation Centre,2 Venture Road, Chilworth Science Park, Southampton SO16 7NP

The use of engineering meta-applications for activities such as design optimisation and sensitivity analysis can provide substantial business benefits, but require significant computing resources. However, they can be made financially viable through the exploitation of software and hardware on demand business models, supported by an electronic marketplace. This paper presents an agent-based business-to-business e-commerce system that enables large-scale distributed engineering simulations using third-party resources. The system has wide applicability and can form an e-business framework for many resource-intensive applications provided by the emerging application service provision (ASP) market.

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Mobile Multimedia Solution for After-Sales Service of Agricultural Equipment (NMIS)
Heikki KEKÄLÄINEN, Sami LINNAINMAA and Petrus LUNDQVIST
Nedecon - Network Development Consulting Plc, Isoistentie 7, FIN-02200 Espoo, Finland,

The demand for systems and machines availability and their service requirements is growing. At the same time technologies are becoming more complex and machines more individual technically. The goal of the project was to develop a new mobile multimedia information and communication system for after-sales service technicians by utilizing new technology, to build and implement a pilot system, and to demonstrate it's functionality and usage in the agricultural equipment after-sales service environment. In addition the Agrimarket chain and its customers obtained an advanced information system, which covers technical documentation and instructions etc. The solution presented in this paper is twofold, consisting of the BookBuilder application for manufacturing organizations and NMIS, a server side solution for the reseller/importer. It involves a publishing system for maintenance instructions and a web shop, both tightly integrated in the supply chain's storing and ordering systems. The overall user interface is a web browser.

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Portable Assistant for Operators Networks in the Maintenance of Large Industrial Plants
Josu Sanchez AMEZUA(1), Ana AYERBE(2), Davide CARBONI(3), Jurek KIRAKOWSKI(4), Jose Luis LOPEZ(5), Jesus LORENTE(6), Enrico MORTEN(7), Angelo TOSSIO(8)
(1)SISTEPLANT (S), (2)ROBOTIKER Technology Transfer Center (S), (3)CRS4 (I), (4)HFRG University College Cork (Irl), (5)SiESA (S), (6)MATLA TERMINALS (S), (7)SOFTECO SISMAT (I), (8)RINA (I)

The project PASSION aims at the development of a set of new generation of maintenance services, over a wireless network, for large and geographically scattered plants. PASSION will develop and validate a complete remote maintenance management system based on a portable assistant appliance. Through the portable device, the maintenance operators will have wireless access to all the maintenance services directly from the field, during their maintenance interventions in the plants. The project development is carried on following an open component approach, on the basis of Java development environment and middleware. This approach will assure easy integration of new software components and easy migration to new hardware platforms. Two pilot applications are being developed in order to assess the project approach and evaluate the results: a ship maintenance application, and a gas distribution network application.

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EBusiness for Public Services and Government On-line - Comparisons between Initiatives of eBusiness for public sector in Europe
Karl-Erik ANDERSSON
TietoEnator Trigon AB
Vendevägen 85 A
182 15 Danderyd
Sweden

In only a few years the majority of the households in European Union will have access to Internet. The commercial services will now definitely be available on-line (Banking, payments, travel-agencies etc) and it will be a demand and requirement on Government to offer public services on-line on the Internet. The 24-hours office open all days in week is a reality and accessible from home, offices, public places and mobile devices. Opportunities for re-engineering of public services and increased effectiveness are big. The strategy to realise e-Business and Government on-line can be varied and different.

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Small retailing of fresh food in the e-business era
Antonio MARQUÉS(1), Kostantinos G. ZOGRAFOS(2) and Ramón FERRI(1)
(1)ETRA I+D, Avenida Tres Forques, 147, 46016-Valencia, Spain
(2)Athens University of Economics and Business, Management Science and Marketing Dept., TRANsportation Systems and LOGistics Laboratory, Patission 76, Athens 10434, Greece,

This paper highlights research and development activity carried out by DISTRICT project Nº IST-11247. This paper describes the development of an integrated system for supporting small retailing operations in the fresh food sector and the implications of introducing electronic commerce technologies for B2B and B2C transactions. The paper addresses issues related to the introduction of advanced information/communication technologies in traditional SME's in the sector of food retailing and the emerging business models in the sector. Distinct characteristics of the proposed DISTRICT system include the: i) development of a user profiler ii) ability to provide demand management support and iii) coverage of all logistical operations from order processing to final delivery of goods for the entire supply chain.

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A case study for XML based EDI: the Italian customs documents
P. Baglietto, M. Maresca and N. Zingirian
DIST University of Genoa
Via Opera Pia 13a, 16145 Genova, Italy
DEI - University of Padova, Via Gradenigo 6A, 35131 Padova Italy

In this paper we describe the experience gained in developing an EDI prototype system based on the XML standard for the Italian customs operators who have to exchange documents with the Italian Customs Authority, their customers and other customs operators. The simple EDI system, which is currently in use, is based on the exchange of files with a proprietary format through the FTP protocol. The new system, which we have designed and we are currently experimenting, is based on the XML standard for the interchange of electronic documents through the HTTP and WAP protocols.

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E-WINE
Marta BOCOS, Carlos GASCÓN
ADELNOR, S.L. C/ Velazquez 59, 3º izq., 28001 Madrid, Spain

New technologies open a gate to new businesses in the wine industry of Europe. It is managers' duty to reinvent their business and orient them to the e-business management. That means to develop new strategies, to create new value services, to integrate the supply chain and develop one-to-one marketing strategies. Customisation it is an essential issue in e-business. Internet customers' expectations are high and not always easy to satisfy, then wine producers must build a relationship based on customers' satisfaction and their clients' knowledge. Wine sellers have to orient e-services not only to final consumers, but also to middlemen, and other intermediaries. Moreover, Governments and Associations should develop and implement a global common frame in order to facilitate the trade through Internet. Only e-wine companies capable of changing and learning faster than others will succeed in the electronic commerce environment and will mark the new rules for e-business.

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Distance Consulting for Small and Medium-Sized Enterprises
Mario ALLEGRA, Giovanni FULANTELLI and Giuseppe CHIAZZESE
Via Ugo La Malfa, 153 90146 Palermo Italy

In this paper we report on an European funded project, called SOLARE, aimed at defining and developing Distance Consulting services for SME's located in inland areas of Sicily. Starting from the specific needs of the involved enterprises, we have carried out consulting activities through a communication environment based on Information and Communication Technologies (ICT). There is not a generally accepted definition of Distance Consulting, and for our purposes we consider it as an ICT-based approach aimed at providing enterprises with information, communication and training services in a systematic way; moreover, the use of ICT to provide consulting services should lead SME's towards e-commerce solutions as well as towards a full integration into the emerging digital economy.

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Process Oriented integrated quality Management Internet Services for SMEs: PROMIS
Caterina REHM-BERBENNI(1), Herbert DLASKA(2) and Lutz LUCKNER(3)
(1) FUTUREtec - Gesellschaft fuer angewandte Informatik mbH, Hauptstraße 188, D - 51465 Bergisch Gladbach, Germany
(2) Zivilingenieur Dr. Herbert Dlaska, Brueckensteig 1, A-9601 Arnoldstein, Austria,
(3)RDS-Robotron Datenbank Software GmbH, Heidelberger Strasse 14, D-01189 Dresden

Small and Medium Enterprises urgently need tailored business services to support them in overcoming the challenging requirements to operate effectively and safely their ongoing business. The driving force is the need to conform fully to the complex legal and social requirements in the fields of Environment, Health, Safety and Quality (EHS-Q) and to reduce the work overload of the key personnel. SMEs are continuously facing these increasing requirements, without having the personnel and financial resources to cope efficiently with such tasks. However, not to comply with these requirements means an uncalculable risk for the SME and for its key personnel. The goal of PROMIS is to develop a portal, which allows European SMEs access to information essential for their key personnel to minimise the above mentioned problem and for the SMEs to comply with customer requirements in the international market regarding environmental protection, health, safety and quality.

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ENScube: Enhanced European Numerical Simulation Services for Small and medium-sized enterprises
Pierre-Henri CROS(1), Gilles BAUBE(1), Tomas MELIN(2)
(1) CERFACS, 42 Avenue Gaspard Coriolis, 31057 Toulouse Cedex 1, France
(2) KTH, Centre for Parallel Computers, Osquars Backe, 2, 100 44 Stockholm, Sweden

In the context of the big companies requiring from their sub-contractors to commit more and more into the conception work, with the according responsibilities to assume notably in the Aerospace or Automotive sectors, SMEs are urged to make a decisive step towards the use of numerical simulation. The constant pressure of competition deepens this phenomenon. But numerical simulation is a complex and costly technology requiring significant resources to master and assume software solutions, computing resources and expertise. ENScube proposes an access to the resources necessary to perform numerical simulation complying with the current industrial context and the companies' needs:

  • Available "on demand", ENScube only provides the company with the results it needs, i.e. at marginal cost, without it having to invest at first
  • Accessible "on line", the platform stand as an enriched support at all stages of a simulation

The ENScube platform of numerical simulation services will be operating by the end of the year 2001.

 

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