- Section 9: Applications
OMEGA IST-1999-12088: An Open Market
Energy Generation Allocation e-commerce System
L.J. Legorburu, L. Escudero
Re-Engineering the Mailer-Post Interface
J.L. Wells
E-collectivism: Emergent Opportunities
for Renewal
A.-M. Greene, J. Hogan, M. Grieco
Multi-Channel Access to Parking Information
and Reservation Services
B. Holtkamp, U. Schoon
A Novel Methodology for World-best Teamwork
in Hospitals
J.A.V. Serrano, U.Kirchhoff
From Introvert IT Systems to Extrovert
e-Services: e-Government as an enabler
for e-Citizens and e-Business - A Framework of Principles
D. Gouscos, P.P. Georgiadis, T. Sagris
NetBank
C. de Castro Lozano, C. Romero Morales, F. Cortés Gámez,
N. Cortés Gámez,
Quality of Service Guarantees in the
Internet in a Multi-Provider Environment
M. Maresca, N. Zingirian, P. Baglietto
All-Inclusive Digital Town and its Villages
J.R. Mendes
Managing a Flexible Telework Portfolio
S. Turnbull
The evolution from Telco to e-Telco:
e-business vision of Telefónica de España
J.A. Latasa Vassallo, V. Fernandez Vidal
Simulation on demand
P. Allen, M. Addis, M. Surridge
Mobile Multimedia Solution for After-Sales
Service of Agricultural Equipment (NMIS)
H. Kekäläinen, S. Linnainmaa, P. Lundqvist
Portable Assistant for Operators Networks
in the Maintenance of Large Industrial Plants
J.S. Amezua, A. Ayerbe, D. Carboni, J. Kirakowski, J.L. Lopez,
J. Lorente, E. Morten, A.Tossio
- EBusiness
for Public Services and Government On-line - Comparisons between
Initiatives of eBusiness for public sector in Europe
K.-E. Andersson
Small retailing of fresh food in the e-business
era
A. Marqués, K.G. Zografos, R. Ferri
A case study for XML based EDI: the Italian
customs documents
P. Baglietto, M. Maresca, N. Zingirian
E-WINE
M. Bocos, C. Gascón
Distance Consulting for Small and Medium-Sized
Enterprises
M. Allegra, G. Fulantelli, G. Chiazzese
Process Oriented integrated quality Management
Internet Services for SMEs: PROMIS
C. Rehm-Berbenni, H. Dlaska, L. Luckner
ENScube: Enhanced European Numerical Simulation
Services for Small and medium-sized enterprises
P.-H. Cros, G. Baube, T. Melin
OMEGA
IST-1999-12088: An Open Market Energy Generation Allocation e-commerce
System
Luis J. LEGORBURU and
Laureano ESCUDERO
IBERDROLA Ingeniería y Consultoría, S.A.
Avda. de Burgos, 8B, (Edif. Génesis),E.28036 Madrid, Spain
An e-commerce tool including
decision support related to energy trading and management for
electricity producers is presented. The system will simulate
and optimise power companies' trading-oriented operations in
a deregulated energy market environment, and it will integrate
these operations in an electronic commerce platform. This paper
presents the current development status of the project so called
OMEGA, as well as its expected functionality, performance and
benefits.
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Re-Engineering
the Mailer-Post Interface
John L. WELLS
IPC Technology, rue de la Fusée 100, BE 1130 Brussels,
Belgium
REMPI (Re-Engineering the Mailer-Post
Interface) was a 2½ year project aimed at piloting the
use of electronic commerce techniques in the interface between
customers and the Post. The concepts it developed are expected
to provide the foundation for new customer-oriented services
such as proof of acceptance, day-certain delivery and tracking
and tracing of normal mail. Completed in June 2000, the project
made important contributions to the development of standards
for digital postage marks and for mailer-post electronic data
interchange. Its eight month operational phase involved real
customer use of project-designed systems for the finishing, induction,
acceptance and verification of bulk and hybrid mail. These systems
cooperate to provide a new form of access to, and payment for,
postal services. They also provide internet-based enquiry facilities
enabling customers to query the status of their mail submissions.
This paper describes the project, presents its main achievements
and outlines the exploitation plans of the five partners - Deutsche
Post, International Post Corporation, Neopost, Pitney Bowes and
Royal Mail.
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E-collectivism:
Emergent Opportunities for Renewal
Anne-marie GREENE(1), John HOGAN(2) and Margaret GRIECO(3)
(1)Organisation Studies Group, Aston Business School, Aston University,
Birmingham, B4 7ET, (2)The Management School, Royal Holloway
College, University of London, Egham, Surrey, TW20 0EX
(3)Professor of Transport & Society, Napier University, Redwood
Campus, Edinburgh, EH10 5BR
Problems of recruitment and
retention of members have been the primary concern for the British
trade union movement in the new millennium. However, trade unions
in Britain have been slow to respond to the opportunities that
new information and communication technologies (ICTs) afford
for organisation and mobilisation both with and beyond sectors
and workplaces. This paper explores the current usage of new
technology forms and highlights how recruitment and retention
characteristics are altered and rEformed by their use.
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Multi-Channel
Access to Parking Information and Reservation Services
Bernhard HOLTKAMP, Uwe SCHOON
Fraunhofer Institut für Software- und Systemtechnik ISST,
Dortmund
P.O Box 520130, D-44207 Dortmund
Wireless communication and
Internet access are emerging technologies will form a significant
part of electronic commerce. In this paper we outline the potentials
of the combination of these technologies for traffic information
services using parking services as an example. Real-time information
on the parking situation is fed into the WITTY parking information
system. The WITTY system platform makes it possible to get up
to date parking information using different devices like SMS
or WAP-compliant mobile phones, organisers, self-service terminals
and World Wide Web.
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A
Novel Methodology for World-best Teamwork in Hospitals
J Artur Vale SERRANO(1) and Uwe KIRCHHOFF(2)
(1)Universidade de Aveiro, Campus Universitário, 3810-193
Aveiro, Portugal
(2) ATB, Bremen GmbH, Wiener Str. 1, D-28359 Bremen, Germany
This paper describes the initial
work done in the scope of the European project TEAM-HOS "Methodology
and Tools for World-best Teamwork in Hospitals" (IST-1999-11567).
The objective of the project is to develop and verify an innovative
methodology, called BHP (Best Hospital Practice), and a set of
tools for the analysis of the hospital's requirements to specify,
design, select and implement adequate ICT (Information and Communication
Technology) solutions. These solutions include, amongst others,
Information Systems for treatment data, intranet based applications
for co-operative work between hospital staff members and automatic
distribution of electronic documents. To ensure that the methodology
and associated tools achieve the specified objectives, they will
be tested at the five hospitals that are participating in the
project. These hospitals are placed in three different countries
- Austria, Germany and Portugal - and they cover a wide range
of medical fields.
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From
Introvert IT Systems to Extrovert e-Services: e-Government as
an enabler for e-Citizens and e-Business - A Framework of Principles
Dr. Dimitris GOUSCOS,
Prof. Panagiotis GEORGIADIS and Tassos SAGRIS
General Secretariat for Information Systems, Thessalonikis &
Handri 1 str.,
GR-18346, Athens, Greece
In an e-Government approach,
focusing on the citizen as customer, the General Secretariat
for Information Systems (GSIS) of the Greek Ministry of Finance
has deployed TAXISnet, a pilot project offering VAT e-filing
services directly to the general public, as a web-based extension
to the TAXIS internal information system. Experience from TAXISnet
development and operation has been generalised into a framework
of critical success factors for deploying e-service schemes,
as well as e-service-centered indicators for evaluating IT projects.
GSIS has incorporated these methodogical guidelines in its overall
IT and business strategy for deploying horizontal e-service schemes
and promoting e-services as a catalyst for administrative convergence.
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NetBank
Nicolás CORTÉS GÁMEZ
El Pilar 31; Zip 14960, Rute, Córdoba, Spain
The base of the system NetBank
is one of the modalities more interesting at the moment in the
area of the electronic commerce: Home Banking or e-Bank. NetBank
is a service of electronic bank which allows the user carrying
out bank operations in his different accounts in a hypothetical
entity created as a base for this application through the network.
Among their characteristics, it is necessary to highlight:
- Multiplatform: The client
system is developed in Java, unsuring its portability among platforms.
- Network traffic optimization:
The system allowes working off-line, optimizing the access to
the network. It is not a " web-banking " system.
- Scalability: The modularity
of the product makes possible its extension in new services very
easily.
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Quality
of Service Guarantees in the Internet in a Multi-Provider Environment
M. MARESCA(1), N. ZINGIRIAN(1), P. BAGLIETTO(2)
(1)DEI - University of Padova, Via Gradenigo 6A, 35131 Padova
- Italy
(2)DIST - Università di Genova, Via Opera Pia 13a, 16145
Genova - Italy
The distinctive characteristic
of the Internet is that it is based on a composition of networks
implemented, maintained and administered by a variety of service
providers that do not guarantee any service level. While many
distributed applications over the Internet, for example home
and leisure applications, do not require guaranteed service levels,
on the contrary professional applications, for example in the
areas of eCommerce, finance, health and public administration,
do require guaranteed service levels, for example at the transport
layer (e.g., information rate, latency and jitter), at the security
layer (e.g., anti-intrusion strategy, user certification, virus
protection) and at the reliability layer (e.g., failure rate,
recovery time). This fact stimulates research on new frameworks
and technologies to develop integrated network services over
the Internet at guaranteed service levels. In this paper we propose
a methodology to integrate network services (at the transport
level, at the security level and at the reliability level) provided
by different service providers on the Internet in such a way
to guarantee minimal service levels to all the users of the integrated
services. In particular we analyze a number of reference models
for network service integration (Spontaneous, Progressive, Hierarchical
and Composed), the composition rules upon which these models
are based and a set of tools that can be used to implement these
rules.
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All-Inclusive
Digital Town and its Villages
José Ribeiro MENDES
Instituto Politécnico de Tomar, Quinta do Contador, 2300-313
Tomar, Portugal
To promote an all-inclusive
municipality by giving access to Internet in public places and
associations in town and its surrounding villages are analysed
in this presentation.
- To train a large number of
users
- To eliminate redundancies
in Web site conception and building
- To provide new, continuos
health and medical care services, such as booking medical consultations
and diagnosis complementary exams.
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Managing
a Flexible Telework Portfolio
Susan TURNBULL
Arthur Andersen, 1, City Square, Leeds LS1 2AL, United Kingdom
Flexible teleworking, using
information and communications technologies to find and implement
two or more part-time or temporary contracts, has grown by 300%
in Europe since 1997. Portfolio working is not an easy option.
Working with virtual projects in virtual teams requires personal
skills of netiquette, contract negotiation and autonomy. Managing
flexible telework portfolios involves identifying and marketing
a combination of skills, products and services and developing
strategies to cope with uncertainty. This presentation focuses
on some of the problems which flexible teleworkers face in managing
their portfolio careers and work style.
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The
evolution from Telco to e-Telco: e-business vision of Telefónica
de España
Juan Antonio LATASA VASSALLO and Valentín FERNANDEZ VIDAL
Pza. del Callao 5, 28004 Madrid, Spain
E-business is primarily responsible
for two important changes in the way that companies operate:
first, companies are better using electronic information to optimise
internal processes and create new value. Second, enhance customer
channels. Telefónica de España is developing a
strategy to become an e-Telco by creating working teams which
implement small units of e-business projects in such a way that
their deployment company-wide will transform the whole enterprise.
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Simulation
on demand
Paul ALLEN, Matthew ADDIS and Mike SURRIDGE
IT Innovation Centre,2 Venture Road, Chilworth Science Park,
Southampton SO16 7NP
The use of engineering meta-applications
for activities such as design optimisation and sensitivity analysis
can provide substantial business benefits, but require significant
computing resources. However, they can be made financially viable
through the exploitation of software and hardware on demand business
models, supported by an electronic marketplace. This paper presents
an agent-based business-to-business e-commerce system that enables
large-scale distributed engineering simulations using third-party
resources. The system has wide applicability and can form an
e-business framework for many resource-intensive applications
provided by the emerging application service provision (ASP)
market.
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Mobile
Multimedia Solution for After-Sales Service of Agricultural Equipment
(NMIS)
Heikki KEKÄLÄINEN,
Sami LINNAINMAA and Petrus LUNDQVIST
Nedecon - Network Development Consulting Plc, Isoistentie 7,
FIN-02200 Espoo, Finland,
The demand for systems and
machines availability and their service requirements is growing.
At the same time technologies are becoming more complex and machines
more individual technically. The goal of the project was to develop
a new mobile multimedia information and communication system
for after-sales service technicians by utilizing new technology,
to build and implement a pilot system, and to demonstrate it's
functionality and usage in the agricultural equipment after-sales
service environment. In addition the Agrimarket chain and its
customers obtained an advanced information system, which covers
technical documentation and instructions etc. The solution presented
in this paper is twofold, consisting of the BookBuilder application
for manufacturing organizations and NMIS, a server side solution
for the reseller/importer. It involves a publishing system for
maintenance instructions and a web shop, both tightly integrated
in the supply chain's storing and ordering systems. The overall
user interface is a web browser.
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Portable
Assistant for Operators Networks in the Maintenance of Large
Industrial Plants
Josu Sanchez AMEZUA(1),
Ana AYERBE(2), Davide CARBONI(3), Jurek KIRAKOWSKI(4), Jose Luis
LOPEZ(5), Jesus LORENTE(6), Enrico MORTEN(7), Angelo TOSSIO(8)
(1)SISTEPLANT (S), (2)ROBOTIKER Technology Transfer Center (S),
(3)CRS4 (I), (4)HFRG University College Cork (Irl), (5)SiESA
(S), (6)MATLA TERMINALS (S), (7)SOFTECO SISMAT (I), (8)RINA (I)
The project PASSION aims at
the development of a set of new generation of maintenance services,
over a wireless network, for large and geographically scattered
plants. PASSION will develop and validate a complete remote maintenance
management system based on a portable assistant appliance. Through
the portable device, the maintenance operators will have wireless
access to all the maintenance services directly from the field,
during their maintenance interventions in the plants. The project
development is carried on following an open component approach,
on the basis of Java development environment and middleware.
This approach will assure easy integration of new software components
and easy migration to new hardware platforms. Two pilot applications
are being developed in order to assess the project approach and
evaluate the results: a ship maintenance application, and a gas
distribution network application.
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EBusiness
for Public Services and Government On-line - Comparisons between
Initiatives of eBusiness for public sector in Europe
Karl-Erik ANDERSSON
TietoEnator Trigon AB
Vendevägen 85 A
182 15 Danderyd
Sweden
In only a few years the majority
of the households in European Union will have access to Internet.
The commercial services will now definitely be available on-line
(Banking, payments, travel-agencies etc) and it will be a demand
and requirement on Government to offer public services on-line
on the Internet. The 24-hours office open all days in week is
a reality and accessible from home, offices, public places and
mobile devices. Opportunities for re-engineering of public services
and increased effectiveness are big. The strategy to realise
e-Business and Government on-line can be varied and different.
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Small
retailing of fresh food in the e-business era
Antonio MARQUÉS(1), Kostantinos G. ZOGRAFOS(2) and Ramón
FERRI(1)
(1)ETRA I+D, Avenida Tres Forques, 147, 46016-Valencia, Spain
(2)Athens University of Economics and Business, Management Science
and Marketing Dept., TRANsportation Systems and LOGistics Laboratory,
Patission 76, Athens 10434, Greece,
This paper highlights research
and development activity carried out by DISTRICT project Nº
IST-11247. This paper describes the development of an integrated
system for supporting small retailing operations in the fresh
food sector and the implications of introducing electronic commerce
technologies for B2B and B2C transactions. The paper addresses
issues related to the introduction of advanced information/communication
technologies in traditional SME's in the sector of food retailing
and the emerging business models in the sector. Distinct characteristics
of the proposed DISTRICT system include the: i) development of
a user profiler ii) ability to provide demand management support
and iii) coverage of all logistical operations from order processing
to final delivery of goods for the entire supply chain.
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A
case study for XML based EDI: the Italian customs documents
P. Baglietto, M. Maresca and N. Zingirian
DIST University of Genoa
Via Opera Pia 13a, 16145 Genova, Italy
DEI - University of Padova, Via Gradenigo 6A, 35131 Padova Italy
In this paper we describe the
experience gained in developing an EDI prototype system based
on the XML standard for the Italian customs operators who have
to exchange documents with the Italian Customs Authority, their
customers and other customs operators. The simple EDI system,
which is currently in use, is based on the exchange of files
with a proprietary format through the FTP protocol. The new system,
which we have designed and we are currently experimenting, is
based on the XML standard for the interchange of electronic documents
through the HTTP and WAP protocols.
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E-WINE
Marta BOCOS, Carlos GASCÓN
ADELNOR, S.L. C/ Velazquez 59, 3º izq., 28001 Madrid, Spain
New technologies open a gate
to new businesses in the wine industry of Europe. It is managers'
duty to reinvent their business and orient them to the e-business
management. That means to develop new strategies, to create new
value services, to integrate the supply chain and develop one-to-one
marketing strategies. Customisation it is an essential issue
in e-business. Internet customers' expectations are high and
not always easy to satisfy, then wine producers must build a
relationship based on customers' satisfaction and their clients'
knowledge. Wine sellers have to orient e-services not only to
final consumers, but also to middlemen, and other intermediaries.
Moreover, Governments and Associations should develop and implement
a global common frame in order to facilitate the trade through
Internet. Only e-wine companies capable of changing and learning
faster than others will succeed in the electronic commerce environment
and will mark the new rules for e-business.
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Distance
Consulting for Small and Medium-Sized Enterprises
Mario ALLEGRA, Giovanni FULANTELLI and Giuseppe CHIAZZESE
Via Ugo La Malfa, 153 90146 Palermo Italy
In this paper we report on
an European funded project, called SOLARE, aimed at defining
and developing Distance Consulting services for SME's located
in inland areas of Sicily. Starting from the specific needs of
the involved enterprises, we have carried out consulting activities
through a communication environment based on Information and
Communication Technologies (ICT). There is not a generally accepted
definition of Distance Consulting, and for our purposes we consider
it as an ICT-based approach aimed at providing enterprises with
information, communication and training services in a systematic
way; moreover, the use of ICT to provide consulting services
should lead SME's towards e-commerce solutions as well as towards
a full integration into the emerging digital economy.
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Process
Oriented integrated quality Management Internet Services for
SMEs: PROMIS
Caterina REHM-BERBENNI(1), Herbert DLASKA(2) and Lutz LUCKNER(3)
(1) FUTUREtec - Gesellschaft fuer angewandte Informatik mbH,
Hauptstraße 188, D - 51465 Bergisch Gladbach, Germany
(2) Zivilingenieur Dr. Herbert Dlaska, Brueckensteig 1, A-9601
Arnoldstein, Austria,
(3)RDS-Robotron Datenbank Software GmbH, Heidelberger Strasse
14, D-01189 Dresden
Small and Medium Enterprises urgently need tailored business
services to support them in overcoming the challenging requirements
to operate effectively and safely their ongoing business. The
driving force is the need to conform fully to the complex legal
and social requirements in the fields of Environment, Health,
Safety and Quality (EHS-Q) and to reduce the work overload of
the key personnel. SMEs are continuously facing these increasing
requirements, without having the personnel and financial resources
to cope efficiently with such tasks. However, not to comply with
these requirements means an uncalculable risk for the SME and
for its key personnel. The goal of PROMIS is to develop a portal,
which allows European SMEs access to information essential for
their key personnel to minimise the above mentioned problem and
for the SMEs to comply with customer requirements in the international
market regarding environmental protection, health, safety and
quality.
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ENScube:
Enhanced European Numerical Simulation Services for Small and
medium-sized enterprises
Pierre-Henri CROS(1), Gilles BAUBE(1), Tomas MELIN(2)
(1) CERFACS, 42 Avenue Gaspard Coriolis, 31057 Toulouse Cedex
1, France
(2) KTH, Centre for Parallel Computers, Osquars Backe, 2, 100
44 Stockholm, Sweden
In the context of the big companies
requiring from their sub-contractors to commit more and more
into the conception work, with the according responsibilities
to assume notably in the Aerospace or Automotive sectors, SMEs
are urged to make a decisive step towards the use of numerical
simulation. The constant pressure of competition deepens this
phenomenon. But numerical simulation is a complex and costly
technology requiring significant resources to master and assume
software solutions, computing resources and expertise. ENScube
proposes an access to the resources necessary to perform numerical
simulation complying with the current industrial context and
the companies' needs:
- Available "on demand",
ENScube only provides the company with the results it needs,
i.e. at marginal cost, without it having to invest at first
- Accessible "on line",
the platform stand as an enriched support at all stages of a
simulation
The ENScube platform of numerical
simulation services will be operating by the end of the year
2001.
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