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e2000 - Abstracts

Abstracts of Papers Published in the Conference Proceedings - Section 4: Knowledge-based Enterprises

Section 4: Knowledge-based Enterprises
Knowledge Workers and the Psychological Contract
P.C. Flood, T. Turner, D. D'art
A Virtual Database Management System For The Internet
A. Pan, L. Ardao, M. Álvarez, J. Raposo, Á. Viña
Information age business and knowledge-driven virtual market places
D. Bönke, E. Ammann, J. Zabel, P. Constanta
The Development of FactManager™ - Delivering tailored content management solutions for Portals
P. M Cunningham
Intangible Asset Management: Recognising, Valuing and Managing Intellectual Capital
P. O'Regan, D. O'Donnell
Corporate Memory Management through Agents
P. Perez, H. Karp, R. Dieng, O. Corby, A. Giboin, F. Gandon, J. Quinqueton, A. Poggi, G. Rimassa, C. Fietta, J. Mueller, J. Hackstein
Inter- and Intra-Organisational Barriers to Sharing Knowledge in the Extended Supply-Chain
R.J Barson, G. Foster, T. Struck, S. Ratchev, K. Pawar, F. Weber, M. Wunram
KnowCat: a Knowledge Crystallisation Tool
R. Cobos, X. Alamán
Measurement System for the Evaluation of R&D Knowledge in the Engineering Sector
K. Wagner, I. Hauss, A. Polterauer, L. Saikkonen, Timo Koistinen
Knowledge Management and Trust in the new Enterprises
K. Kosanke
People and Knowledge in the NetEconomy
F. García Pastor
Knowledgeable Information Brokering
W. Jansweijer, E. van de Stadt, J van Liesholt, J. Bruker
On-To-Knowledge: Ontology-based Tools for Knowledge Management
D. Fensel, F. Van Harmelen, M. Klein, H. Akkermans, J. Broekstra, C. Fluit, J. Van Der Meer, H.-P. Schnurr, R. Studer; J. Hughes, U. Krohn, J. Davies, R.T Engels, B. Bremdal, F. Ygge; T. Lau, B. Novotny, U. Reimer, I. Horrocks
Technologies for Intelligent Information Retrieval from WWW
A. Hovila, M. Linna, T. Rintala

Knowledge Workers and the Psychological Contract
Patrick C. FLOOD, Thomas TURNER and Daryl D'ART
Work Research Institute
University of Limerick
Limerick
Ireland

As organisations shift the central focus of their competitive strategy away from value appropriation towards value creation it is to knowledge workers that they will look to provide the innovation to fuel their continued development. The state of the relationship between the knowledge worker and the employer-the psychological contract-will determine whether this source of innovation and creativity is released. Using a survey of knowledge workers carried out in eleven companies in the high technology and financial services sectors, the relationship between satisfaction with the psychological contract and organisational outcomes is addressed. Overall the survey confirms that the psychological contract for knowledge workers is an important determinant of employee commitment and willingness to remain with the organisation.

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A Virtual Database Management System For The Internet
Alberto Pan, Lucía Ardao, Manuel Álvarez, Juan Raposo and Ángel Viña
University of A Coruña. Spain
Dpto. Electrónica y Sistemas. Campus de Elviña S/N, Universidad de A Coruña. Spain

Virtual Databases (VDB's) differ from standard databases because data are not really stored into the database. In turn data can be stored remotely in several heterogeneous semi-structured sources. Virtual databases offer a uniform way to query and integrate this information. We present a VDB system which focuses in the reuse of the public information available in the World Wide Web, providing programmers with an easy and quick way to use that information.

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Information age business and knowledge-driven virtual market places
Dietmar BÖNKE(1), Eckhard AMMANN(2), Jörg ZABEL(3), Penelope CONSTANTA(4)
(1)Fachhochschule Reutlingen, Alteburgstraße 150, D-72762 Reutlingen, Germany, FON (2)Fachhochschule Reutlingen, Alteburgstraße 150, D-72762 Reutlingen, Germany, FON (3)Bremen Institute of Industrial Technology and Applied Work Science (BIBA), P.O. Box 33 05 60, D-28335 Bremen, Germany
(4)Institute of Computer Science, FORTH, P.O. Box 1385, GR-71110 Heraklion, Greece,

For the production in an e-business environment digitalisation of economy requires an excellent coordination in virtual customer-related organisations. The efficiency depends on the competence to integrate knowledge into processes. There with the value of products and production in an information age society is based on the value of knowledge. The effects of this development can be seen in innovative forms of marketplaces and new aspects of business like information brokering, consumer-driven virtual cooperation as well as the material and immaterial accounting of knowledge. This leads to future challenges and opportunities especially concerning global markets of sourcing and distribution, the competition and competitiveness of small and medium-sized enterprises as well as the value of knowledge in an information oriented global society.

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The Development of FactManager™ - Delivering tailored content management solutions for Portals
Paul M CUNNINGHAM, President & CEO,
International Information Management Corporation (IIMC)
The Powerhouse, Pigeon House Harbour, Dublin 4, Ireland.

International Information Management Corporation ("IIMC") is a specialist technology architect that provides tailored content solutions to Internet portals. IIMC (www.iimg.com) procures, integrates, manages and tailors content for portals, and develops technology to automate that process. This suite of XML based tools and reusable components is called FactManager. FactManager based solutions help operators to create brand loyalty and community, increased traffic and additional revenue opportunities. FactManager can also automate the filtering of content relevant to a given profile, reflecting geographic, linguistic, cultural and industry characteristics. Issues addressed in this paper include the benefits of designing FactManager as a component architecture, managing the multilingual and multicultural challenges of global e-commerce, and how compelling content can differ depending on a range of influences. A number of case studies will be used to illustrate how tailored solutions are delivered to clients.

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Intangible Asset Management: Recognising, Valuing and Managing Intellectual Capital
Philip O'REGAN and David O'DONNELL
College of Business, University of Limerick, Ireland

The dawning awareness that intellectual capital in its various guises now forms a major part of the resource base of not only individual firms, but also entire industries, is causing managers and accountants to review the manner in which it can be managed and measured. A key constraint in determining how to proceed, however, has been a lack of empirical data. The Irish software/telecoms sector provides an ideal research framework for any such investigation. In recent years it has established itself as the largest software exporter in the world and been one of the primary engines of growth in an economy that has experienced real growth of 37% in 5 years, a rate unparalleled in the developed world. This paper is based on in-depth interviews with the Chief Executive Officers of thirty knowledge-intensive, indigenous Irish organisations. What emerges is a template that will assist in the recognition, management and valuation of this increasingly important resource.

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Corporate Memory Management through Agents
Philippe PEREZ, Hervé KARP Atos Integration; Rose DIENG, Olivier CORBY, Alain GIBOIN, Fabien GANDON INRIA; Joel QUINQUETON LIRMM; Agostino POGGI, Giovanni RIMASSA University of Parma; Claudio FIETTA CSELT; Juergen MUELLER, Joachim HACKSTEIN T-Nova

The CoMMA project (Corporate Memory Management through Agents) aims at developing an open, agent-based platform for the management of a corporate memory by using the most advanced results on the technical, the content, and the user interaction level. We focus here on methodologies for the set-up of multi-agent systems, requirement engineering and knowledge acquisition approaches.

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Inter- and Intra-Organisational Barriers to Sharing Knowledge in the Extended Supply-Chain
Richard J BARSON(1), Gillian FOSTER(1), Thomas STRUCK(1), Svetan RATCHEV(1), Kulwant PAWAR(1), Frithjof WEBER(2), and Michael WUNRAM(2)
(1)School of Mechanical, Materials, Manufacturing Engineering and Management
The University of Nottingham, University Park, Nottingham NG7 2RD, UK
(2)Department of Computer-Aided Design, Planning and Production
Bremen Institute of Industrial Technology and Work Science at the University of Bremen, PO-Box 33 05 60, D-28335 Bremen, Germany 2

This paper aims to describe the main barriers to knowledge sharing in the extended enterprise. The barriers were identified through a literature review and work with industrial companies. The barriers have been categorised according to the TOP (Technology, Organisation, People) classification. The main finding is that the majority of barriers are concerned with people issues.

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KnowCat: a Knowledge Crystallisation Tool
Ruth COBOS and Xavier ALAMÁN
E.T.S.I. - Universidad Autonoma de Madrid, 28049 Madrid, Spain

We present KnowCat, a knowledge management solution that supports the crystallisation of collective knowledge as the result of user interactions. This knowledge is stored in the World Wide Web and KnowCat works as a knowledge repository where new knowledge is classified by a process based on user opinions. This classification process is what we call "knowledge crystallisation". When new knowledge is added to the Web, the system assigns to it a low degree of crystallisation. When the knowledge is used, it may achieve higher or lower crystallisation degrees, depending on the patterns of its usage. Knowledge crystallisation is a matter of time, use and opinions of users, where opinions from experts have more impact than opinions from novices or occasional users.


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Measurement System for the Evaluation of R&D Knowledge in the Engineering Sector
Dipl.-Ing. Kristina WAGNER(1), Dipl.-Ing. Ilja HAUSS(1), Mag. Andrea POLTERAUER(2)
Leena SAIKKONEN3, Timo KOISTINEN(3)
(1)Institute for Human Factors and Technology Management (IAT), University of Stuttgart, Nobelstrasse 12, D-70569 Stuttgart, Germany
(2)Profactor Produktionsforschungs GmbH, Wehrgrabengasse 1-5, A-4400 Steyr, Austria
(3)QPR Software Oy, Valkjärventie2, P.O.Box 12, FI-02131 Espoo, Finland

The efficient and effective use and development of knowledge becomes a decisive factor for securing the competitive success. Thus this valuable resource has to be considered, made transparent and evaluated, in order to enable an optimal strategic planning. The EU-project MAGIC is developing a measurement methodology and a software based on the evaluation of critical success factors under special consideration of Intellectual Capital. The MAGIC tools enable companies to measure their immaterial values in a pragmatic and structured way. The project described below is realised by the Institute for Human Factors and Technology Management (IAT) of the University of Stuttgart, Germany, Q.P.R. Software Oy, Finland and Profactor Produktionsforschungs GmbH, Austria and several European companies from different branches as pilot users.

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Knowledge Management and Trust in the new Enterprises
Kurt KOSANKE,
CIMOSA Association e.V. Stockholmer Str. 7, D-71034 Böblingen, Germany

Extended, virtual and agile enterprises cause new requirements on organisational concepts and supporting technologies. One rather important aspect in these types of enterprises is trust between co-operating partners. Trust that to a large extend is based on knowledge about partners, e.g. operational capabilities, financial aspects, etc. A sufficient knowledge base and the ability to share this knowledge with partners will be key to success in the new enterprise paradigm. This real-time knowledge is needed to support the establishment, deployment and discontinuation of the inter-organisational relations. Business-process modelling will provide for knowledge capturing and its management as well as for model based decision support and will thereby enable the new forms of enterprise operation. The paper is concerned with knowledge capturing and its management in the light of operational decision-support. It illustrates business process based knowledge capturing and presents standardisation activities in the field of Enterprise Engineering and Integration.

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People and Knowledge in the NetEconomy
Fabián GARCÍA PASTOR
Meta4
Centro Europa Empresarial. Rozabella, 8
28230 Las Rozas. Madrid. Spain

This paper intends to show the importance of integrating people management to achieve an efficient knowledge management, as well as describing the main advances achieved in that area. On the other hand, the implementation of new business and working methods (eBusiness and eWork) are facilitating the creation of new ways to carry out knowledge management and distribution. In this sense, this document highlights some of the uses of functionality and models that will soon be included in the actual products.

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Knowledgeable Information Brokering
Wouter JANSWEIJER(1), Erica VAN DE STADT(2), Jan VAN LIESHOUT(2) and Joost BREUKER(1)
(1)University of Amsterdam, Dept. of Social Science Informatics, Roetersstraat 15, 1018 WB Amsterdam, the Netherlands
(2)WizWise Technology, P.O. Box 13378, 3507 LJ Utrecht, the Netherlands

We present a conceptual architecture for a Knowledge Worker Desktop Environment (KDE), that should help the Knowledge Worker in his day-to-day tasks by giving guidance, finding relevant information and giving support in storing information for later reuse. The conceptual architecture is worked out to the level of a number of functional components. An active knowledgeable information broker forms the heart of KDE.

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On-To-Knowledge: Ontology-based Tools for Knowledge Management
Dieter FENSEL, Frank VAN HARMELEN, Michel KLEIN, Hans AKKERMANS (1);
and Jeen BROEKSTRA, Christiaan FLUIT, Jos VAN DER MEER (2);
Hans-Peter SCHNURR, Rudi STUDER (3); John HUGHES, Uwe KROHN, John DAVIES (4); Robert ENGELS, Bernt BREMDAL (5); Fredrik YGGE (6);
Thorsten LAU, Bernd NOVOTNY, Ulrich REIMER (7); Ian HORROCKS (8)
(1) Free University Amsterdam VUA, Division of Mathematics and Informatics
De Boelelaan 1081a, NL-1081 HV Amsterdam, The Netherlands
(2) AIdministrator, Amersfoort, The Netherlands; (3) AIFB - University of Karlsruhe, Germany; (4) BT, Ipswich, UK; (5) CognIT, Oslo, Norway; (6) Enersearch AB, Gothenburg, Sweden; (7) Swiss Life, Zürich, Switzerland; (8) University of Manchester, UK.

On-To-Knowledge, the European EU-IST project No. 10132, builds an ontology-based tool environment to speed up knowledge management, dealing with the large numbers of heterogeneous, distributed, and semi-structured documents typically found in large company intranets and the World-Wide Web. Results aimed for by the project are: (1) a toolset for semantic information processing and user access; (2) OIL, an ontology-based inference layer on top of the World-Wide Web; (3) an associated methodology; (4) validation by industrial case studies. This paper gives an overview of the On-To-Knowledge approach to knowledge management.

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Technologies for Intelligent Information Retrieval from WWW
Ari HOVILA and Matti LINNA and Tommi RINTALA
University of Vaasa, PO BOX 700, 65101, Vaasa, Finland

Information is digitally created, stored, and distributed today. To make business benefits out of that information, one has to be able to breed it into useful knowledge. Although operational databases provide us with exact figures, knowledge assets are often hidden in textual documents, like manuals, memos, e-mail messages and business letters. Finding knowledge contained in the documents distributed over the Internet further extends the scope. Tools are actively being developed to support document and knowledge management. For example, University of Vaasa is currently participating in an EU supported project called "Know-Web, Web in Support of Knowledge Management in Company" (ESPRIT Project 29065), which is constructing both a methodological and technological framework for knowledge management. Based on our experiences from this and other projects, we promote the use of structured text, such as XML (Extensible Mark-up Language), not only for documentation but also for providing metadata.

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